As a global leader in consulting with 45,000 employees operating across 60 countries, effective communication across time zones is critical to their success. Headquartered in New York City and with major offices in Saudi Arabia, Atlanta, and Canada, streamlined management of their Ribbon and Avaya estate is vital to ensuring efficient and reliable operations worldwide.
Aura’s partnership with the consulting firm began in 2014 to support their Avaya estate globally. Later in 2019, they urgently needed to modernize their aging ISDN network. Aura deployed Ribbon Session Border Controllers for Enterprise (SBCE) across multiple global sites, integrating their legacy infrastructure with new technologies. This initiative provided a unified, secure, and scalable communications solution that eliminated disruption while supporting the firm’s strict security requirements.
Today, Aura remains a trusted partner, supporting the firm’s combined Avaya and Ribbon estate across a dozen global sites. Leveraging Aura’s Ribbon Super Partner and Avaya Diamond Partner status, the organization relies on Aura for ongoing technical support, strategic guidance, and professional services to ensure their communications infrastructure operates flawlessly and continues to meet their evolving needs.
This collaboration underscores Aura’s ability to deliver long-term value, helping the firm bridge legacy and modern technologies to maintain operational excellence at a global scale.
- Global, Multi-Vendor Complexity: Operating in multiple regions and time zones, the firm needed a simplified, centralized solution that could streamline their communications and manage multi-vendor systems.
- Ongoing Support Needs: To maintain and scale their communications infrastructure, the firm required a reliable partner for technical support, ticket escalations, and on-site assistance.
- Certified and Skilled Partner: Although the firm’s in-house team was highly capable, they needed a partner certified in both Avaya and Ribbon technologies who could provide on-the-ground support and services in over 15 countries.
A strategic partnership for the long term 2019
A global modernization initiative Aura deployed Ribbon Session Border Controllers for Enterprise (SBCE) across multiple sites, replacing the firm’s aging ISDN network. This project spanned key regions, including North America, Europe, and the Middle East, delivering a unified solution under one contract.
Key achievements
- Enabled a seamless ISDN-to-SIP transition tailored to strict security requirements.
- Unified multi-vendor systems into a centralized, scalable communications infrastructure.
- Ensured global consistency through Aura’s expertise and network of on-site support teams.
Today: Ongoing support and trusted partnership Four years after the initial modernization project, Aura continues to support the consulting firm’s communications infrastructure across a dozen global sites.
Reliable and experienced support that bring value
Aura’s unique status as a Ribbon Super Partner and Avaya Diamond Partner enables us to deliver seamless, centralized management of the firm’s global communications infrastructure. Aura simplifies operations, ensuring consistent performance and reliability across 15 countries. With one point of contact, we streamline complex multi-vendor management, reducing administrative burdens and enabling the client’s IT team to focus on strategic priorities.
- Priority Support with Certified Expertise: Aura provides unmatched technical expertise and priority support. Our close relationship with Ribbon leadership ensures that ticket escalations and RMAs are resolved swiftly and seamlessly. Our Avaya expertise delivers effective support for both remote and on-site requirements.
- Proactive Service Management: Aura’s quarterly service reviews keep the firm’s evolving needs at the forefront. These reviews enable strategic discussions about upcoming projects, performance insights, and infrastructure scaling, ensuring the communication systems are continuously optimized for operational continuity and growth.
- Future-Ready Global Support: With a global presence, Aura delivers skilled local services, ensuring fast, reliable support for the client’s worldwide operations. Whether it’s on-site rack-and-stack work, RMA management, or multi-vendor integration, Aura’s global capabilities guarantee resilience and agility for the firm’s communications infrastructure. Through our ongoing support, the client remains ready to embrace cutting-edge technologies while maintaining consistency and reliability across all regions.
